Frequently Asked Questions
How are goods delivered?
Advanced Airbrush uses Australia post for all deliveries unless
otherwise arranged.
Can I buy the products direct from your premises?
Yes, you may come to our office in Minchinbury to browse our range
and purchase products.
What if the Recipient is not Home when my order is delivered?
Australia Post runs Parcel Delivery. When the addressee is not
home, the ‘Postman’ leaves a note stating that a parcel
awaits collection.
How do I know that my order will be met if I order over the Internet?
We check our internet orders frequently.
Your order will be acknowledged on receipt, Shortly afterwards
you will be advised whether your credit card has gained an authorisation
for the transaction.
We do not debit your card until the order has been dispatched
to the Post Office.
Do you send products outside Australia?
Yes - just fill in the delivery details and we will provide an
email quotation for shipping. We will not ship your order unless
you agree with our delivery and handling charges.
What is your exchange policy on goods purchased online from Advanced Airbrush
We aim to provide customer satisfaction and hope that you choose your products
carefully. We are happy to exchange items within 60 days of shipment for
orders delivered outside Australia and within 14 days if the delivery is
within Australia. The product must be in new, unused and unworn condition
with all original packing materials.
We are not responsible for any item that is not returned in the manner stated
above. Customer will incur the delivery charge of exchange products as long
as they are returned in perfect condition. We regret to inform that we do
not offer a refund on items purchased, unless goods are faulty.
Is ordering online at The Airbrush Shop safe?
 You should shop with complete confidence at this site. Our e-commerce
system uses SSL (Secure Sockets Layer) “ the industry standard for
encryption technology used to create a secure transaction environment.
If your browser supports the use of encrypted data transmissions, our
Secure Socket Layer locks all information (i.e. your credit card number)
passed from you to us in an encrypted manner, making it almost impossible
to be intercepted by an unauthorised party.
You will observe the secure lock on your browser if you are submitting
an order online, at the point you are entering your credit card details
which is the very last step of the order process do not offer a refund
on items purchased, unless goods are faulty.
What if I wish to send you my order by fax or post?
When you have placed your selected goods in the cart and entered your
delivery option, you have the option of choosing the Mail/Fax instead
of ordering online. This provides an easily printable order form including
your selected items. Just send by mail or fax using the address and fax
details provided.
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